Contact Us

We welcome your questions, feedback, and suggestions.

Contact Us

Effective Date: August 9, 2025

At https://hautethreads.shop, we value our customers and are committed to providing excellent service. If you have questions, feedback, or need assistance, please reach out to us using any of the contact methods below.

1. Customer Support Email

📧 Email: [email protected]

Our customer support team responds to all inquiries within 24–48 business hours.

2. Business Hours

Our customer service operates during the following times:

Monday – Friday: 9:00 AM – 6:00 PM (local time)
Saturday – Sunday: Closed (emails will still be received and processed on the next business day)
Public Holidays: Closed

3. Common Reasons to Contact Us

You can reach out to us for:

Order status inquiries
Shipping and delivery questions
Returns, refunds, and exchanges
Product information
Technical issues with our website
Feedback or suggestions

4. Mailing Address (if applicable)

If you need to send documents or returns via post, please email us first at [email protected] to obtain the correct return address and authorization code.

5. Response Commitment

We aim to respond to all messages promptly and provide clear, helpful information. If your inquiry requires more time to resolve, we will keep you updated on the progress.

6. Additional Support

For urgent matters regarding website errors or security concerns, please include “URGENT” in your email subject line so our team can prioritize your request.